Sweepstakes Casino Help
Get quick answers to your questions or reach our team for personalised support—whatever you need, we’re here to help.
Popular Topics
Deposits & Cashouts
Find out about payment options, typical processing times, and transaction limits.
Get Help →Account Settings
Account verification, security settings, and personal information updates.
Get Help →Games & Troubleshooting
Get support for game rules, troubleshooting, and device or platform compatibility.
Get Help →Frequently Asked Questions
Payments & Transfers
What payment methods do you accept?
+We support Visa, Mastercard, Skrill, Neteller, Bitcoin, bank transfers, PayPal, and Paysafecard. Every transaction is protected with 256-bit SSL encryption.
How long do withdrawals take?
+Withdrawal times depend on the method: E-wallets (up to 24h), credit cards (1-3 days), bank transfers (3-5 days), Bitcoin (up to 2h).
Are there any withdrawal fees?
+No—withdrawals are fee-free from our side. Your payment provider may still charge their own processing fees.
Bonuses & Offers
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of A$20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Just create an account and place your first deposit of AUD 20 or more. The bonus is automatically added to your account.
Account Settings
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Wagering requirements tell you how many times you need to play through your bonus before you can cash out winnings. Our standard requirement is 35x.
Games & Troubleshooting
A pokie won't load — what should I try first?
+Upload a valid ID, proof of address, and verify your payment method in your account settings. Verification usually takes 24-48 hours.
Can I try a pokie before playing with real money?
+Yes—get in touch with our support team with your request. For security, you’ll need to confirm your identity.
Do the games run fair, and can that be checked?
+First, reload the page and clear your browser cache—this resolves most stuck loading issues. If it still won’t play, try a different browser or swap between Wi-Fi and mobile data, as some game providers are sensitive to slow connections.
Why does a game run slower on my phone than my laptop?
+Many slot games include a free demo mode, so you can try the reels, bonus features, and volatility before you add any funds. Live dealer and jackpot tables generally require a real account.